|
|
The most frequently asked questions about MOSIS customer accounts.
MOSIS FAQs
Customer Accounts
1.0 Who can access MOSIS?
2.0 What are the different types of MOSIS customer accounts?
3.0 How can I establish a MOSIS customer account?
4.0 How many MOSIS accounts will each organization need?
5.0 Questions about the MOSIS customer agreement:
-
5.1 Why is the MOSIS customer agreement necessary?
-
5.2 How can I obtain a blank customer agreement form?
-
5.3 Is it possible to modify the MOSIS customer agreement?
-
5.4 Who at my organization must sign the agreement?
-
5.5 How often do I need to sign a customer agreement?
-
5.6 How many copies of the agreement do I need to sign?
-
5.7 Where should I send the signed agreement?
-
5.8 When will I receive a copy of the fully executed agreement?
-
5.9 When does my customer agreement expire?
6.0 How will I know when my MOSIS account has been established?
7.0 How can I find out how much money is in my MOSIS account?
8.0 I forgot one of my MOSIS passwords. What should I do?
9.0 How do I reinstate suspended services or reactivate an expired
account?
1.0 Who can access MOSIS?
-
MOSIS is available to companies, individuals, and research and
educational institutions around the world.
2.0 What are the different types of MOSIS customer accounts?
-
MOSIS offers two types of accounts: commercial and educational. Before
you can access vendor rules or submit a design to MOSIS, you must have
an account. MOSIS does not charge a set-up fee to establish an
account.
Commercial
Companies, institutions, governmental agencies, and individuals who
pre-pay or submit a purchase order for fabrication of their designs
need apply for a MOSIS Commercial Account. This includes projects from
academic institutions that do not qualify for the MOSIS Educational
Program.
See MOSIS
Commercial Account for more information.
Educational
Professors can apply for an Instructional account for projects
designed by students in organized group classes; or a Research account
for thesis work, research projects, and individually directed study.
See MOSIS Educational Program for more
information.
3.0 How can I establish a MOSIS customer account?
-
To open a commercial account with MOSIS, complete and send the
Commercial Account
Application along with all appropriate signed agreements. Please
read the instructions carefully before submitting the application
package.
To open an educational account, see the Create
an Educational Account page for instructions and links.
4.0 How many customer accounts will each organization need?
-
Each organization will need only one customer account. An
organization may optionally establish additional, separate customer
accounts for individual projects, or divisions submitting chips for
fabrication.
MOSIS adds funding to an account when a purchase order is received.
Establishing separate accounts avoids confusion about how much funding
is available for each group or person to spend on MOSIS fabrication.
We normally consider all entities with the same company name and the
same physical address to be one organization.
5.0 Questions about the MOSIS customer agreement
5.1 Why is the MOSIS customer agreement necessary?
-
The purpose of the MOSIS customer agreement is to ensure that MOSIS
customers know exactly what they are (and what they are not)
purchasing. For example, it's important for designers to know that
MOSIS does not guarantee that fabricated parts will be functional,
because designing the circuit is the customer's responsibility. MOSIS
does, however guarantee that all wafers will meet the wafer
fabricators' acceptance specifications. This is the type of
information that is included in the MOSIS customer agreement.
5.2 How can I obtain a blank customer agreement form?
-
A
PDF version of the
MOSIS customer agreement is available on the
MOSIS web site. In order to view and print the PDF version, you will
need Adobe's free Acrobat Reader software. For more
information see
About Adobe PDF Format.
If you wish to have a customer agreement form sent to you via
U.S. mail, send your request to
support@mosis.com or contact MOSIS Customer Support
at 310-448-9400.
5.3 Is it possible to modify the MOSIS customer agreement?
-
Please try to avoid requesting modifications to the MOSIS customer
agreement. It can take several weeks for your legal office and our
legal office to come to an agreement, and there is very little MOSIS
can do to speed up these negotiations.
However, if your legal office absolutely will not accept our agreement
as it is written, send your proposed changes to:
-
-
MOSIS
Attn: New Account Manager
4676 Admiralty Way
7th Floor
Marina del Rey CA 90292-6695
But again, we need to remind you that the process of negotiating these
changes can take a very long time.
5.4 Who at my organization must sign the agreement?
-
This is a question that can only be answered by your organization.
The signer must be someone who is authorized to sign legal agreements
on behalf of your organization. For many companies, this is a
president, vice president, purchasing officer, or corporate attorney,
but MOSIS will accept the signature of anyone who has been given the
appropriate authority.
For academic institutions, a professor cannot be accepted as a
signatory unless the signed agreement is accompanied by a statement
from the university's legal department, on university letterhead,
acknowledging the authority of said professor to enter into legal
agreements on behalf of the university.
REGARDLESS OF WHO SIGNS THE AGREEMENT, IT IS
VERY IMPORTANT FOR THE DESIGNER OF THE PARTS, OR THE ENGINEER
SUBMITTING THE DESIGN, TO BE AWARE OF THE TERMS OF THE AGREEMENT.
5.5 How often do I need to sign a customer agreement?
-
You only need to send MOSIS a signed customer agreement once, when you
first apply for a customer account. You do not need to sign a new
customer agreement each time you place an order. You will not be
asked to sign another agreement unless MOSIS finds it necessary to
make significant changes to the terms of the agreement.
5.6 How many copies of the agreement do I need to sign?
-
You need to sign two copies of the MOSIS customer agreement. Both
copies
of the agreement must contain original signatures.
5.7 Where should I send the signed agreement?
-
Two copies of the customer agreement, both with original signatures
should be sent to:
-
-
MOSIS
Attn: New Account Manager
4676 Admiralty Way
7th Floor
Marina del Rey CA 90292-6695
You may send an advance copy via fax if you wish, to confirm to MOSIS
that your agreement has been signed. We will not be able to process
or sign the agreement until we receive the two hard copies with
original signatures. Sending an advance copy is optional, but if you
wish to do it, please fax it to: MOSIS New Account Manager, fax number
310-823-5624.
5.8 When will I receive a copy of the fully executed agreement?
-
You should receive your copy of the fully executed agreement within
three weeks after MOSIS receives two signed originals from you.
5.9 When does my customer agreement expire?
-
The MOSIS customer agreement has no expiration date.
6.0 How will I know when my MOSIS account has been established?
-
When your account has been established, you will receive e-mail from
MOSIS with the following information:
-
-
ACCOUNT-PASSWORD: (password for this customer account)
ACCOUNT: (account number and identifying information)
7.0 How can I find out how much money is in my MOSIS account?
-
After your account is established, you will receive monthly reports
by e-mail. You can also request current account status by sending a
request to support@mosis.com.
8.0 I forgot one of my MOSIS passwords. What should I do?
-
ACCOUNT-PASSWORD:
-
If you forget the password for your MOSIS customer account, send the
account number to
support@mosis.com. The account
password will be sent to the e-mail address of the official MOSIS
liaison for that account.
-
DESIGN-PASSWORD:
-
If you forget the password for a particular design, send
the design ID to
support@mosis.com. The password
will be sent to the e-mail address provided when the design was
originally submitted.
9.0 How do I reinstate suspended services or reactivate an expired
account?
-
The account liaisons should send a message to
support@mosis.com
describing what services you can no longer access. Include your
account number, password, current phone and fax numbers, and current
billing and shipping addresses. Additional information or documents
may be required to reactivate services or an account.
|
Related Links
Fabrication Schedule
Customer Support
MOSIS Products
|
|
|
